Refund policy

Refund & Cancellation Policy

At Sweet Sparkle, we offer curated mystery scoop products designed to provide a unique and exciting shopping experience. Please read this policy carefully before placing your order.

1. Order Cancellation

• Orders can be cancelled within 24 hours of placing the order only if the order has not been processed or shipped.

• Once an order has been processed or shipped, cancellation requests will not be accepted.

2. Nature of Mystery Products

• All products sold on our platform are mystery scoops, where items are randomly selected.

• By placing an order, you acknowledge that:

  • You will receive a random assortment of items

  • Specific items cannot be requested or guaranteed

  • Variations between orders are expected

3. No Returns or Refunds (General Rule)

• We do not accept returns or refunds for:

  • Change of mind

  • Dislike of items received

  • Receiving duplicate or unexpected items

4. Exceptions (Damaged or Incorrect Items Only)

We only offer a replacement or refund under the following conditions:

• The product received is damaged, or

• The product delivered is incorrect

To be eligible:

• You must notify us within 48 hours of delivery

• You must provide valid photo/video proof

Once verified, we will:

• Offer a replacement, or

• Issue a refund (if replacement is not possible)

5. Refund Processing 

• Approved refunds (if applicable) will be processed and credited within 5–7 business days to the original payment method. 

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  Return & Exchange Policy

  Returns are accepted within 7 business days of delivery.

  For replacement, exchange, or damaged products, we will process the exchange within 5 days of receiving the returned product. The replacement item will be delivered within 6 working days thereafter

   

6. Contact Us

For any concerns regarding your order, please contact us at:
sweetsparkleteam@gmail.com

By placing an order on our website, you agree to this Refund & Cancellation Policy.